- Serve
the public - We
seek all customer feedback about
both our service and those of the
professionals
listed
in our various Directories!. Unlike most of our competitors,
MyLawyerSearch.com lists Attornies FREE of
charge and maintains a public feedback
record of each. Users can
determine the reliability of an attorney or law firm
through the feedback
process. In addition, we provide
a
program of feedback to our program itself. We listen,
we care and we act to exceed all
expectations in customer
service.
- Get it done right -
- We believe
the team is stronger than the individual. Because
of this we look for relationships between attorneys
and their clients.
The more important the issue involved - the more teamwork is required.
But when it breaks down, we encourage a good faith effort
between the client and the attorney to
work out the issues.
from our Directories. At the same time, we look to
the user or client to make every effort to work out the issues before providing other than positive feedback regarding an attorney or law firm who does not otherwise deserve it.
- Innovate to Win -
We review our listing attornies continually looking
for strengths and weaknesses, the same as we will
continually work to upgrade our site to ensure fairness
and usability.
- Accountability - We
stress accountability in our Listing attornies
and individuals, our users
and in ourselves! -
Positive feedback is placed immediately in a contractor's
record, Neutral feedback is reviewed and the contractor
or service provider is given an opportunity to respond
before it is recorded. If no response is received within ten days, the feedback is automatically recorded.
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